Expert Systems and Decision Automation Tech Center

You’ve probably heard of, or even engaged with, chatbots. software that simulates human conversation, allowing someone to “chat” with the software, typically in a question-and-answer format. Chatbots are one form of what can be classified as expert systems and decision automation technologies. What these technologies share in common is the ability to guide the user to a result or an answer. They automate processes or workflows that would otherwise be done by a human. As a result, they can save time and money. Some of the ways law firms and legal organizations use chatbots on their websites are to direct visitors to the right resource, perform new-client intake, fill out and generate forms, and answer simple legal questions.
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