Smith.ai
Offers LawNext Promo
Last Updated: September 28th, 2026
Smith.ai Overview
Description
Smith.ai is the end-to-end intake system trusted by 5,000+ law firms. AI handles routine calls fast, while 500+ North America-based live agents step in when a matter needs nuance or empathy. Every call is answered 24/7, every lead is qualified, and qualified callers can be booked onto your calendar or sent a retainer to sign before the conversation ends. Firms choose the mix that fits: AI-first, fully live agents, or both, and can shift it as they grow. Intake is practice-aware, bilingual (English and Spanish), and syncs call and intake data with Clio, MyCase, Lawmatics, Filevine, Smokeball, and more. A dedicated team configures your call flows, and every call is monitored and scored so quality stays high. Smith.ai extends your team so your staff can focus on the work only they can do.For whom is this product intended?
Small and mid-sized law firms that can't afford to miss a call, especially in personal injury, family law, criminal defense, estate planning, immigration, and employment law. Firms use Smith.ai for every call, for overflow when staff are busy, or for after-hours and weekend coverage. It's built for firms that run on a practice management system like Clio, MyCase, Lawmatics, or Filevine and want intake data to land there automatically.How do you position yourself against competitors?
Most answering services make you choose between AI and people. Smith.ai gives you both on every call: AI for speed, plus 500+ North America-based live agents, many of them former paralegals and court staff, who can step in at any moment. We bring a decade of legal call handling, practice-aware intake, retainer sending, and native practice management integrations. Setup and quality monitoring are done for you, not left to a self-serve configurator.Features
Smith.ai is fully cloud-based, with no hardware or software to install. Firms keep their existing number and forward calls to us; porting is optional. Native integrations with Clio, MyCase, Lawmatics, Filevine, Smokeball, and more, plus thousands of apps via Zapier, sync contacts, call logs, and appointments into your systems. A dedicated team handles setup and ongoing changes. The web dashboard works on mobile and includes recordings, transcripts, and CSV export.
Deployment
Cloud
Mobile
Desktop
On-Premise
Support
Chat
Email
Phone
Video
Training
Digital Resources
In-Person
Live (online)
Virtual Receptionist
Scheduling
Client Intake
Customized Greetings
Live Chat
Outbound Calling
Billingual Services
Text Messaging
Payment Collection
CRM, Marketing and Business Development
Encryption
Customization
Messaging
Client Intake
Scheduling
Conflict Checking
Conflict workflow
Payment processing
E-check Payments
Recurring payments
Integrates with third-party platforms
Credit Card Payments
Workflow Automation
Conditional Workflows
Reminders and Notifications
Templates
Show more
Learning Resources
Videos
LawNext Press Briefing: Smith.ai and End-to-End Legal Intake
Smith.ai Client Testimonial: Beau Atkins, CEO of Evolve Family Law
Screenshots
Every call answered, routed, and summarized 24/7
You control the AI + human mix: live agents available exactly when you need them
Connected to your CRM and practice management system
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